Ask what the new provider needs
Request a list of the documents and information needed for a transfer. This may include prescription history and information about your current treatment. Provide accurate records through the provider’s secure process; do not upload personal medical documents to a comparison website.
A new provider may need to assess you before agreeing to prescribe. Acceptance by your current clinic does not guarantee acceptance elsewhere.
Separate the quote from the prescribing decision
Confirm whether a displayed price applies to a transferring patient and to the exact dose prescribed. Ask about assessment fees, refunds, dispatch cut-offs and stock. Treat estimated delivery times as estimates until the pharmacy confirms the order.
Check repeat prices too. A transfer that reduces one order’s cost can still increase ongoing costs if follow-up or delivery is billed separately.
Avoid a gap in communication
Tell the relevant clinicians which service is prescribing. Keep a record of the most recent prescribed dose and when you last took it. If there is a delay, ask the prescriber what to do; do not change the timing, restart dose or administration method yourself.
Ask who is responsible for questions about side effects during the transfer. A good handover leaves you with an identifiable clinical contact.
Your transfer questions
- What records are required and how should I send them?
- Will I need a new assessment before a prescription is issued?
- Does the price include review and delivery?
- What happens if the transfer is declined?
- Who handles ongoing monitoring and communication with my GP?
Five questions to take with you
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Your questions, answered
Does an accepted discount code mean my transfer is approved?
No. An offer can apply at checkout while the clinical assessment remains outstanding. Keep promotional eligibility and prescribing approval separate. Ask the new service to confirm its assessment outcome and what remains to be completed before you rely on it for supply.
Can the new pharmacy simply copy my previous prescription?
A previous prescription is useful evidence, but the receiving service must decide what it can prescribe and supply. Ask what records it needs and whether further assessment is required. Do not treat a successful upload or order receipt as confirmation of the clinical plan.
How do I avoid paying for two overlapping orders?
Check the status and cancellation terms of the existing order before arranging another. Ask both services about their timelines and explain any pending supply. Coordinate the administrative steps with the clinical handover so avoiding an extra payment does not leave responsibility for care unclear.
Sources & further reading
Source material checked 20 October 2026. Follow the original publication to check current arrangements. The source labels describe the publisher; they are not a quality rating.
- MHRA: GLP-1 medicines — what you need to know ↗NHS or public authoritygov.uk
- Monj: how the comparison service works ↗Comparison sourcemonj.co.uk