# Weight loss medicine delivery and refunds: questions before ordering https://www.med-easy.co.uk/guides/weight-loss-medicine-delivery-and-refunds/ Publisher: Med Easy Source material checked: 2026-10-20 Editorial information; no registered-clinician review is claimed. General UK healthcare information. Country-specific rules and provider examples retain the limits stated in the text. Fees are dated examples, not live quotes. ## Short answer Before paying, separate assessment timing, dispatch timing and arrival estimates. Confirm how the pharmacy handles your address, medicine storage requirements, failed delivery and incorrect or damaged contents. Ask for refund terms for each order stage and keep the written answers, because a general delivery promise does not settle every prescription scenario. A good order plan covers the journey from assessment to arrival, including what happens if something goes wrong. These questions help you obtain useful written answers before paying. ## Key points - A delivery clock may start after assessment or dispatch rather than payment. - Ask the dispensing pharmacy about the specific product and delivery arrangements. - Keep refund questions separate for declined assessment, cancellation and supply problems. ## Separate assessment, dispatch and arrival An order confirmation, a prescribing decision, a dispatch email and a delivery estimate describe different stages. Ask which stage starts the advertised delivery clock. “Next day” is not a complete answer if the service still needs to assess your information or obtain stock. Record any order cut-off, weekend restriction and postcode exception that applies to your address. A useful enquiry is: “After the clinician approves my prescription, when do you expect to dispatch this exact strength, and what happens if that date changes?” Keep the reply with your order details. Avoid arranging an important delivery solely around a general banner on a website. Section link: https://www.med-easy.co.uk/guides/weight-loss-medicine-delivery-and-refunds/#separate-assessment-dispatch-and-arrival ## Agree a suitable way to receive the parcel Tell the pharmacy about practical obstacles before dispatch: a building reception, a gated entrance, an address that is hard to find or a day when nobody can receive the parcel. Ask whether a collection point or nominated recipient is suitable for the specific medicine. Do not assume that an ordinary courier preference is appropriate for every prescription. The GPhC distance-service guidance expects pharmacies in Great Britain to assess delivery timing and packaging, including temperature control where needed, and to track unexpected interruptions. Ask the pharmacy what those arrangements mean for your order. Storage instructions depend on the product supplied; a comparison table cannot replace its leaflet or a pharmacist’s advice. Section link: https://www.med-easy.co.uk/guides/weight-loss-medicine-delivery-and-refunds/#agree-a-suitable-way-to-receive-the-parcel - [GPhC distance-service guidance](https://assets.pharmacyregulation.org/files/2025-02/gphc-guidance-registered-pharmacies-providing-pharmacy-services-distance-february-2025.pdf) ## Decide what evidence to keep at arrival Retain the order confirmation, tracking reference and any delivery messages. If the contents appear damaged, incorrect or inconsistent with the labelled prescription, record the issue and contact the dispensing pharmacy before using them. A clear photograph of the outer parcel and affected item can help explain a problem without repeatedly describing it over the phone. Ask for medicine-specific advice if you are worried about the journey or storage conditions. The feel of a package alone cannot settle whether a medicine remains suitable to use. Explain the timeline accurately and ask what to do with the item while the pharmacy investigates. Avoid posting prescription labels or personal details publicly. Section link: https://www.med-easy.co.uk/guides/weight-loss-medicine-delivery-and-refunds/#decide-what-evidence-to-keep-at-arrival ## Ask about refunds at each order stage Request separate answers for an assessment that declines treatment, cancellation before dispatch, a delivery failure and an incorrect or damaged supply. These are different situations. Ask which part of a payment pays for the consultation, which part pays for medicine and whether either amount is retained in each case. Do not assume a general retail returns statement answers every prescription question. Use this wording: “If no prescription is issued, what sum is returned and how is it calculated? If the parcel has a problem, who investigates it and what information do you need?” This guide does not assign a universal refund entitlement. Ask for the applicable terms and the reason for a decision about your own order. Section link: https://www.med-easy.co.uk/guides/weight-loss-medicine-delivery-and-refunds/#ask-about-refunds-at-each-order-stage ## Keep a delivery problem and a clinical question separate When reporting a problem, include the order reference, promised timing, actual events and the outcome you are requesting. Ask for a case reference and the next update date. At the same time, tell the prescribing team if the delay affects the treatment plan, so they can advise on the clinical question. An enquiry about money does not itself create that advice. Do not use a different strength, another person’s medicine or a changed schedule to solve a delivery delay. Contact the service responsible for prescribing. Keep a short record of who agreed each next step rather than sending several overlapping requests that leave responsibility unclear. Section link: https://www.med-easy.co.uk/guides/weight-loss-medicine-delivery-and-refunds/#keep-a-delivery-problem-and-a-clinical-question-separate ## Compare delivery terms alongside the price Use Monj for Mounjaro , iGovy for Wegovy injections , Ogovy for Wegovy tablets and Dayo for Foundayo to reach the source offer. Then confirm delivery costs and conditions with the pharmacy. A stated price, a stock indication and an arrival promise are separate pieces of information. If timing or fees remain unclear, leave those fields marked “awaiting confirmation” in your comparison. That gives you a precise question to resolve before relying on the order. Our source-date guide explains why a newly retrieved price is not a newly confirmed dispatch promise. Section link: https://www.med-easy.co.uk/guides/weight-loss-medicine-delivery-and-refunds/#compare-delivery-terms-alongside-the-price - [Monj for Mounjaro](https://monj.co.uk/discount-mounjaro-price-list/) - [iGovy for Wegovy injections](https://igovy.co.uk/wegovy-price-comparison-uk/) - [Ogovy for Wegovy tablets](https://ogovy.co.uk/wegovy-pill-discount-price-list/) - [Dayo for Foundayo](https://dayo.co.uk/foundayo-discount-prices/) - [source-date guide](https://www.med-easy.co.uk/guides/reading-live-medicine-price-data/) ## Questions to ask - What event starts the advertised delivery estimate? - Is the exact prescribed strength available for the promised dispatch? - Is my chosen receipt or collection arrangement suitable for this medicine? - Who gives advice if the parcel is delayed, damaged or appears incorrectly stored? - Which fees are retained or returned at each cancellation or assessment stage? ## Frequently asked questions ### What should I do if a medicine parcel seems damaged? Record what arrived and contact the dispensing pharmacy before using an item you are concerned about. Provide the order reference, timeline and relevant photographs through its agreed channel. Ask for product-specific advice and a clear next step while any supply or refund question is reviewed. https://www.med-easy.co.uk/guides/weight-loss-medicine-delivery-and-refunds/#faq-1 ### Does paying for express delivery guarantee immediate prescribing? Do not infer that from a delivery upgrade. Ask when the clinical assessment occurs, when dispatch can begin and which cut-off applies. A delivery service describes transport arrangements; a clinician still needs to decide whether the requested treatment is appropriate. https://www.med-easy.co.uk/guides/weight-loss-medicine-delivery-and-refunds/#faq-2 ### Can I assume a refund if the prescriber declines treatment? Ask for the service’s written terms before paying, including how it separates a completed consultation from medicine supply. Request the amount and calculation for that situation. This guide does not establish a universal entitlement; the facts and applicable terms need to be considered. https://www.med-easy.co.uk/guides/weight-loss-medicine-delivery-and-refunds/#faq-3 ## Sources - [GPhC: guidance for pharmacies providing services at a distance, February 2025](https://assets.pharmacyregulation.org/files/2025-02/gphc-guidance-registered-pharmacies-providing-pharmacy-services-distance-february-2025.pdf) — Regulator - [MHRA: GLP-1 medicines — what you need to know](https://www.gov.uk/government/publications/glp-1-medicines-for-weight-loss-and-diabetes-what-you-need-to-know/glp-1-medicines-for-weight-loss-and-diabetes-what-you-need-to-know) — NHS or public authority - [Monj: Mounjaro price comparison](https://monj.co.uk/) — Comparison source - [iGovy: Wegovy injection price comparison](https://igovy.co.uk/wegovy-price-comparison-uk/) — Comparison source - [Ogovy: Wegovy pill price comparison](https://ogovy.co.uk/wegovy-pill-discount-price-list/) — Comparison source - [Dayo: Foundayo price comparison](https://dayo.co.uk/foundayo-discount-prices/) — Comparison source ## Related guides - https://www.med-easy.co.uk/guides/weight-loss-consultation-and-review-fees/ - https://www.med-easy.co.uk/guides/check-an-online-pharmacy/ - https://www.med-easy.co.uk/guides/switching-weight-loss-pharmacy/